Privacy Policy

Fairbanks Property is committed to protecting the privacy of your personal information. We are bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles set out in the Act.

This policy is intended to provide a general overview of our policies for the handling of your personal information. Other policies may apply instead of or in addition to this Privacy Policy in certain circumstances.

By using our websites (including our website at www.fairbanksproperty.com.au, and any other website we may establish or operate from time to time), and/or providing your personal information to us you consent to us handling your personal information in accordance with this Privacy Policy.

Collection of your personal information

Whenever you deal with Fairbanks Property, whether as a current or prospective seller or buyer, we will collect personal information in order to provide services to you. We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the services we provide or functions we carry out.

The types of personal information we generally collect include but is not limited to:

  • Name

  • Date of birth

  • Residential address

  • Postal address

  • Email address

  • Phone number

  • Your occupation and business address

  • Financial information including details of your employer, income, name of bank or financial institution

  • Details of your spouse, de facto, dependent children, and roommates

  • Details of properties owned by you

  • Details of the products or services you have enquired about

  • Property value

  • Rental amounts

  • Insurance details

We will only collect sensitive information in circumstances where:

  • It is reasonably necessary for one or more of the services we provide or functions we carry out; and

  • You consent to the collection of the information; or

  • We are required or authorised by law to collect the sensitive information.

Generally, we collect your personal information directly from you unless it is impracticable or unreasonable to do. From time to time, we may collect personal information about you from third parties (for example, from your representative, from publicly available sources, from your referees where you apply for a position with us,).

If you provide us with personal information about a third party, you represent, and we collect it on the basis that, you have that person’s consent for us to collect and handle their personal information in accordance with this privacy policy.

When collecting your personal information, we will take reasonable steps to provide you with certain information as required under the APPs, including the purpose of collection, who we may disclose your personal information to, any law that requires or authorises us to collect the information and the main consequences if we do not collect all of the personal information we require. If we collect your personal information from another source, we will take reasonable steps to ensure you are aware of the fact and the circumstances of that collection.

Generally, if we are unable to collect the personal information we require we may not be able to provide you with the products and services you seek. If the information provided is incorrect or incomplete, this may also prevent, limit or otherwise affect our ability to provide products or services to you.

Purposes for which personal information is collected, held, used and disclosed

Personal information collected by Fairbanks Property will ordinarily be used for the following purposes:

  • Assisting you to sell your property

  • Assisting you to purchase a property

  • Recording or accessing information at the Titles Registry Office or other governmental agency 

  • Recording or accessing information on tenancy information services or databases. 

  • Client and business relationship management

  • Marketing of products and services to you

In order to achieve the purposes described above, we may disclose your personal information to the persons/organisations described below:

  • In the event that you are a seller, we may disclose your personal information to prospective buyers of the property owned by you

  • In the event that you are a buyer, we may disclose your personal information to the sellers of the property you are purchasing

  • Your legal advisor(s) and the legal advisor(s) representing the other party(s) involved in your transaction

  • Your financial institution and/or financial advisor

  • Insurance providers and brokers

  • Utility providers and utility connection service providers

  • Persons or organisations involved in providing, managing or administering your product or service, including independent contractors engaged by us as real estate agents

  • Tradespeople engaged by us to repair or maintain a property owned or leased by you

  • Organisations involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including maintaining or upgrading our computer systems

  • Organisations involved in the payments systems including financial institutions, merchants and payment organisations

  • The Titles Registry Office or other government agency

  • Tenancy information services or databases

  • Real estate peak bodies

  • Real estate websites

  • Police

We may exchange your personal information within the Fairbanks Property corporate entity. We may also disclose your personal information to our agents and contractors for the purposes set out above, and for the purposes of those parties providing services to us or performing business services or functions on our behalf.

Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required or permitted by law.

We will only use and disclose personal information for the primary purpose for which it was initially collected, or for purposes which are directly related to one of our functions or activities.

By providing us with your personal information, you consent to us using your personal information for these purposes. You agree that we may send you such information by post or by electronic means such as email. You can opt-out of marketing and promotional communications at any time by contacting Abigail at abigail@fairbanksproperty.com.au

Sensitive Information

We will only collect ‘sensitive information’ with your consent. We will assume that you have consented to us collecting all information which is provided to us by you for use in accordance with this policy, including any ‘sensitive information’, unless you tell us otherwise at the time you provide it to us.

Storage and security of your personal information

We may hold your personal information in electronic formats or in hard copy.

We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss. This includes electronic and physical security measures and procedures, staff training and use of password protection software.

We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for legal, insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.

The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our websites. Please bear this in mind when transmitting information by this means to us.

Access and correction of your personal information

You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading by contacting Abigail at abigail@fairbanksproperty.com.au.

You may request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances where the APPs permit us to deny access. Any such requests must be made in writing and directed to Abigail at abigail@fairbanksproperty.com.au.

Under the APPs we are permitted to charge you a reasonable fee for providing access to your personal information. Please note that no fee will be incurred for requesting access, and if your request for access is accepted we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.

You may ask us to inform you of the source of any personal information about you that we have collected from a third party. We will provide this at no cost, except in limited circumstances where the APPs or other laws permit us to withhold this information.

Fairbanks Property website

Our websites use cookies. We do not use the information stored in those cookies to collect information about you or your computer. The cookies are used for statistical purposes and to assist with your use of the website. We may also collect click-stream data when you use the website, such as the date and time of your visit, the pages you accessed, your IP address, the type of browser and operating system you are using and the websites you come from and move to. This information is collected for statistical purposes to assist us to find out how our website is used and navigated and to improve our website.

Fairbanks Property websites may contain links to third party websites. Fairbanks Property is not responsible for the privacy, security or handling of your personal information via those websites. You should review the privacy policy and terms of use for those websites each time you visit them.

Making a complaint

You may lodge a complaint with us if you believe we have handled your personal information other than in accordance with the APPs. To do so please contact Abigail at abigail@fairbanksproperty.com.au. We will confirm receipt of your complaint and set out the time frame we require to investigate your complaint and provide you with a response. We will endeavour to respond as quickly as possible, which will typically be within 14 days of receiving your complaint.

Changes to our Privacy Policy

We may amend, modify or replace this Privacy Policy at any time. You should review our Privacy Policy each time you visit our website or provide us with personal information.

Contact us

If you would like further information about the way we manage your personal information, or if you have a privacy-related complaint, please contact Abigail by email at abigail@fairbanksproperty.com.au, or by phone on 0418 138 577.

Office of the Australian Information Commissioner

More information about your rights and our obligations in connection with your personal information are available from the Office of the Australian Information Commissioner at www.oaic.gov.au.